The number of businesses and government entities that are adopting the use of ITIL®-based principles in within their IT organizations continues to grow. Many of these IT organizations have enthusiastically embraced one or more of the processes which constitute the ITIL® "best practices” as the foundation for process quality improvement within IT departments and as cost-saving measures.

ITIL® (Information Technology Infrastructure Library) the most widely accepted approach to IT service management in the world provides a comprehensive and consistent set of practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

The ITIL® “best practice” process framework can be applied to any company, large or small. Some organizations simply want to focus on specific process initiatives, where others may want to implement the complete suite of IT Service Management processes.

Meritide has a variety of formal offerings for organizations that need expert advice on both ITIL processes and ITSM enabling tools. Our consultants conduct interviews, research and draw on our organizational experience to deliver formal documents and presentations that help educate and guide the decision making process.

Meritide consultants are ITIL® certified and bring knowledgeable, practitioner experience, project management skills and ITIL® tools and technology exposure and expertise to each customer engagement.

We offer:

• Process Assessments
• Process Design & Development
• Implementation Roadmap
• Implementation Mentoring