Tuesday, September 07, 2010

1-800-MERITIDE (651-255-7300) 2670 Patton Road St. Paul, MN 55113
      

IT Solutions   »   IT Service Management Technology   »   Bomgar  

Meritide Solutions for IT are designed to meet business objectives and solve business problems utilizing a framework of people, process and technology.
IT Service Management Technology

To meet your ITSM Technology needs Meritide teams with leading providers of ITIL® compliant technology solution software. These solutions are implemented under the Business Service Management (BSM) strategy.  They enable organizations to understand how technology impacts their business and monitor their critical business processes to be proactive in avoiding infrastructure problems and service interruptions.


Bomgar Remote Support Appliance - The Bomgar Box

Legacy remote access software tools compromise security, and contributed to 40% of data breaches in 2008. And they often cannot support end-users working outside the network.

But Bomgar is on the cutting edge of remote desktop control technology. With Bomgar, support reps can control the screen, mouse and keyboard of remote computers and servers over the internet or network, no matter where they are located or what operating system they're running.

 

Deploy the Remote Support Appliance™ at your facility under your control and create a secure remote connection to remote computers, servers & devices.

 

• Integrate remote desktop control with internal directories and systems.
• Consolidate multiple remote control tools with a single solution.
• Manage, monitor and report on support activity – even in real time!


Benefits and Features

What Makes Bomgar Secure?

• On-site Appliance

• Automated Audit Trail

• Third-party Tested for Security

 

Help Desk Manageability:

• Policies, Permissions, Teams

• Queues, Portals and Workflows

• Reporting and Monitoring

 

Lowering Support Costs:

• Leverage Productivity

• Concurrent Licensing

• One-Time Cost

Ways to Integrate Bomgar:

• Integration Partners [HP, BMC]

• Integration Client, API & SDK

• Identity Management

• Broad Customizations

 

Multi-Platform Support:

• Operating System Support

• Firewalls and Access Barriers

• Remote Access to Attended & Unattended Computers

 

Enterprise Focus:

• Overcome the obstacles to support in your enterprise environment.

• Appliance-based security
• Integrates with existing infrastructure
• Concurrent user licensing 

 

 
Bomgar for Service Desk Express & Remedy AR System

Remote Support, Secure Chat and Automated Surveys for BMC Service Desk Express and BMC Remedy AR System

 

Support and IT organizations using BMC Remedy Service Desk and BMC Remedy Action Request System (AR System) to automate incident tracking can now offer an even higher level of support with Bomgar. Bomgar’s integration adds remote support, advanced diagnostics and secure chat to BMC Remedy solutions.

 

Bomgar’s integration with BMC Remedy allows a support representative to launch a secure, remote support session directly from a ticket and immediately begin diagnosing and resolving a problem— increasing first call resolution rates, shortening call times, and eliminating onsite visits.

 

Because of the benefit and value, BMC includes and maintains an integration to Bomgar as a standard component of BMC Service Desk Express. The integration to Bomgar is available for versions 9.0 and above of BMC Service Desk Express, and is included as a patch release for version 9.6.


Bomgar’s remote desktop control is multi-platform, which means support technicians can control the mouse and keyboard of Windows, Mac and Linux computers or servers. Bomgar also enables remote control of Windows Mobile and BlackBerry handheld devices.
Bomgar Partner

Meritide's Bomgar partnership builds on the value of our Solutions for IT practice and enhances the BMC Service Support offerings. Bomgar's enterprise remote support software makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Providing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively.

Resources
What Bomgar is in 2 Minutes

2670 Patton Road St. Paul, MN 55113       1-800-MERITIDE (651-255-7300)
Solutions - deep and wide
Privacy Statement  |  Terms Of Use
Copyright 1999 - 2010 by Meritide