Primary ITSM systems that are ITIL compliant and increase capability and reduce cost for your organization are:
They are complemented with systems such as Knowledge Management, Automated Discovery, Service Level Management, among others.
Among the ITSM systems for help desk that we support are:
Service Desk solutions provide the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, we can help you automate your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. Help Desk solutions also indicate which business services are impacted by an incident or problem, letting you determine priorities based on business need.
Change Management delivers comprehensive policy, process management, and planning capabilities that help you increase the speed and consistency in which you implement changes while minimizing risk. From Request to Planning, to Implementation to Verification, our Change Management solutions will help your organization assess the impact, risk and resource requirements associated with change.
Asset Management is an industry-leading software application that automates lifecycle, contract, and cost control of IT assets to lower operational costs, improve return on capital, and better align IT and business. Its unique combination of out-of-the-box best practices, flexibility, extensibility, and integration with related tools and processes helps you get up and running quickly. Asset Management has an inter-disciplinary approach to IT asset management that easily adapts to your unique and evolving needs.
Configuration Management maintains mappings between configuration items stored in the Configuration Management Database (CMDB) and the business services they support. Without this type of service model, your IT resources—both personnel and tools—remain disconnected from the business goals and requirements that IT is there to support.
How does a server going down affect your manufacturing process? How will this hardware upgrade impact resources that rely on its availability? Configuration Management answers these questions, and helps you create an IT infrastructure where the links between business services and their IT underpinnings are clear and well-defined.
By leveraging this model, you can better understand the linkages between your assets, the dependencies they have on one another, and how they work together to support your business services. By further establishing business rules to govern overall response to IT events and potential problems, this service model provides the center point to link your IT management solutions to the business. Your IT processes then become transparent, and can be managed and changed within the context of the service model.