Meritide.com - Microsoft Dynamics CRM for Medical Technology/Healthcare

Sunday, February 05, 2012

1-800-MERITIDE (651-255-7300) 2670 Patton Road St. Paul, MN 55113

Welcome

About Meritide

Solutions for Business

Solutions for IT

Anywhere Solutions

Cloud-based Capabilities

Microsoft Dynamics CRM for Medical Tech/Healthcare


Providing business software to your employees, customers, vendors, and partners can increase business productivity, guarantee customer satisfaction, provide real time information to those who need it and enhance and streamline supply chain and customer management business processes.

Customer Relationship Management (CRM)

With the right contact relationship management tool, or “CRM”, you will have a 360 degree view of your complex relationship web – allowing you to manage all of your relationships more effectively. Managing your relationships more effectively means better customer service, shorter sales cycles, more integrated marketing efforts, accurate forecasting and reporting, and simplified project management, to name a few. By customizing the right tool to your needs, your business will adopt a CRM system and start seeing a return almost immediately.

CRM for Medical Technology/Heathcare

Whether you’re a medical equipment manufacturer, medical technology startup or provide hospital services and supplies, your organization is dealing with a wide variety of entities on a regular basis. There are distributors, other manufacturers, hospitals, private clinics, clinical trials, FDA regulators, and more. You need a tool that lets you connect all these relationship dots and allows you to measure, manage, and leverage those relationships as effectively as possible.

“As we began to see all that the CRM software could do, we realized that we could incorporate even more business processes into it, to automate our end-to-end workflow. It’s become the heartbeat of our organization”

- Rosalee Allan, Senior VP and COO at Pathology Associates Medical Laboratories

Clinical Trial Management

Furthering medical research is essential for improving treatment and prevention. Microsoft Dynamics CRM gives you the tools to streamline operations to more easily manage clinical trials and serve your patients better.

Bring information from multiple databases into one, centralized location.
Create customized processes to track results and help ensure compliance with trial standards.
Use automated outreach campaign tools to recruit patients.
Track and analyze patient data to improve treatment and processes.
Easily incorporate compliance with policies such as HIPAA into your processes
Comply with regulatory and FDA policies and guidelines

Business Processes

Microsoft Dynamics CRM gives you the ability to improve service and proactively respond to patients by eliminating manual processes and breaking down silos of information.

Streamline processes for the timely authorization and payment of invoices.
Use centralized information and standard processes to help ensure that all necessary information is collected at the appropriate time.
Integrate Microsoft Dynamics CRM into your existing IT infrastructure and create tailored workflows that improve your operational efficiency.

Relationship Management

Effective customer relationship management connects sales, marketing, and services. Efficiently manage your complex relationships—including partners, direct and indirect sales channels, distributors, retailers, and service providers.

Gain cross-organizational insights into your customers.
Automate processes to drive a consistent customer service experience and boost productivity.

Information Management

Manage patient information that eliminates the need for patients to fill in the same information repeatedly. Provide quick, efficient care delivery to provide better service and satisfy your patients as you ease work for administrative staff.

Build workflows that streamline the collection and authorized sharing of patient information across departments or facilities within a highly secure environment.
Target specific patients and notify them of upcoming appointments and educational events.
Proactively remind patients how to care for chronic illnesses or prevent health problems.
Extend your outreach into the community to promote more services with automated communications and link tasks and communications with financial donors to maximize your results