Cherwell Partner in Minneapolis, MN

Get up and running in as few as 15 days. Deliver immediate business results with a flexible, easy-to-use ITSM solution. This quick and easy implementation provides all the power and integrated functionality of Cherwell Service Management – nothing stripped out – with a speedy, convenient installation services package.

Recognizing each organization is different, we can work with your team to put together a tailored plan to implement only the ITIL processes you need, when you need them. This often includes a phased approach dependent on the organization’s ITIL maturity, level of need for process and requirements definition, and ability to absorb change. We’ll take the time to understand what makes your organization unique and implement Cherwell appropriately.

Meritide can deliver certified Foundations training for your team. Over a 4-day period, Foundations training provides exposure to and practice with many of the features in Cherwell. We believe this training provides practical application of the core features in CSM that you will refer to when back on the job.

No costly development resources required to configure, administer, or upgrade the solution. Cherwell customers report saving between 20% and 60% over their previous legacy IT service management solutions.

Cherwell’s codeless design means it’s easy to design, build, and automate processes across the business without touching or managing any code. 71% of Cherwell customers build and design automation and reporting solutions outside of IT.

Take advantage of eleven ITIL-verified processes out of the box, so you can leverage industry best practices, reduce the cost of training and increase time-to-value.

Give your business a single point of contact for IT, and your service desk team the tools to efficiently and skillfully handle incidents, problems and questions. Restore service operations with minimal business impact, within agreed service levels and business priorities.

Provide business customers with a best-in-class user interface that automates request fulfillment, reduces IT costs and overhead, and increases customer satisfaction.

Take advantage of powerful reporting and highly configurable dashboards that allow you to spot trends, eliminate bottlenecks, and improve the effectiveness and efficiency of IT service delivery.

Easily configure Cherwell Service Management to support, improve, or implement new processes—no scripting or coding necessary. Cherwell’s codeless design architecture also means seamless integration with other applications and hassle-free upgrades every time.

Service Integration and Management (SIAM) and Multi-Sourcing Service Integration (MSI) functionality is embedded within the core content of Cherwell Service Management software. Our SIAM- and MSI-based objects, dashboards, and processes help simplify multiple service provider governance and provide a single point of visibility to assess and manage the ownership and control of outsourced IT services.

Cherwell provides powerful discovery and inventory capabilities to populate IT asset and configuration data into the Cherwell CMDB, enabling IT organizations to better assess the risk or impact of an infrastructure change.

Deploy on-premises or via the cloud, and switch any time at no charge. SaaS customers can choose to host in Cherwell’s high-availability data center or the public cloud (Microsoft® Azure or Amazon® Web Services®.