Nystrom’s CEO heard of Meritide and asked for help in assessing IT vendors that may be useful in addressing the barriers in their systems. Meritide provided CIO-level guidance to vendor management, contract negotiations, and vendor performance that were critical for initial projects to improve systems capability.
One example: Meritide led the effort to address a major ERP upgrade that was failing. Meritide met the ERP vendor, addressed the problems, and negotiated significant concessions that resulted in heavily discounted software, professional services, and software maintenance. Over the subsequent year, the relationship and trust was rebuilt with the vendor, resulting in significant capability improvements in IT systems at a reduced cost.