Cherwell Partner in Minneapolis, MN

Meritide’s Twin Cities-based consultants are certified to implement and provide training for Cherwell Service Management (CSM). We’ll take the time to understand your company, people, processes, and then work with you as a Cherwell partner to implement CSM effectively and efficiently.

Cherwell Software - Meritide Partner MN

Service management systems delivering an extraordinary customer experience

Take advantage of our 15+ years of ITSM experience and flexible Cherwell service offerings

RapidResults Implementation

Get up and running in as few as 15 days. Deliver immediate business results with a flexible, easy-to-use ITSM solution. This quick and easy implementation provides all the power and integrated functionality of Cherwell Service Management – nothing stripped out – with a speedy, convenient installation services package.


  • IT Self-Service Portal, Dashboards, Reports
  • Incident, Problem, Change Management
  • Service Request, Service Portfolio
  • Knowledge, Service Level, Customer Survey
  • CMDB

Custom Cherwell Implementation

Recognizing each organization is different, we can work with your team to put together a tailored plan to implement only the ITIL processes you need, when you need them. This often includes a phased approach dependent on the organization’s ITIL maturity, level of need for process and requirements definition, and ability to absorb change. We’ll take the time to understand what makes your organization unique and implement Cherwell appropriately.

Such as:

  • Assessment of ITIL maturity and recommendations
  • Process validation or development aligned with ITIL
  • Advanced security, compliance, and automation
  • Integrations with other tools and technology
  • Managed services support after Go Live

CSM Foundations Training

Meritide can deliver certified Foundations training for your team. Over a 4-day period, Foundations training provides exposure to and practice with many of the features in Cherwell. We believe this training provides practical application of the core features in CSM that you will refer to when back on the job.

Topics include:

  • Installation, setup, user interface
  • Defining a business problem ad solutions
  • One-Step Actions and Blueprints
  • System Settings and Security
  • Forms, tables, relationships, reports, and more!

We can help you implement Cherwell to support IT and business processes

Cherwell’s platform allows organizations to quickly implement some or all 11 ITIL Pink Verify® processes. You can even go beyond ITSM by adding capabilities such as human resources, project tracking, and facilities management without writing any code – which makes upgrading your configurations seamless.

Why switch to Cherwell Software and Meritide in Minneapolis?

Reduced TCO, Better ROI

No costly development resources required to configure, administer, or upgrade the solution. Cherwell customers report saving between 20% and 60% over their previous legacy IT service management solutions.

Faster Time to Value

With powerful workflow and process automation capabilities, as well as native support for eleven ITIL processes, you’ll be up and running quickly without re-inventing the wheel.

Innovate Across the Business

Cherwell’s codeless design means it’s easy to design, build, and automate processes across the business without touching or managing any code. 71% of Cherwell customers build and design automation and reporting solutions outside of IT.

Flexible, Transparent Licensing

Choose from subscription or perpetual pricing, on-premises or SaaS, Cherwell-hosted or public cloud infrastructure—and the ability to switch anytime. Reduce costs by 50-70% with concurrent licensing, with no hidden or unanticipated costs—EVER.

Implement Cherwell with Meritide's Expert Consultants

ITIL Processes

Take advantage of eleven ITIL-verified processes out of the box, so you can leverage industry best practices, reduce the cost of training and increase time-to-value.

IT Service Desk

Give your business a single point of contact for IT, and your service desk team the tools to efficiently and skillfully handle incidents, problems and questions. Restore service operations with minimal business impact, within agreed service levels and business priorities.

IT Self-Service Portal

Provide business customers with a best-in-class user interface that automates request fulfillment, reduces IT costs and overhead, and increases customer satisfaction.

ITSM Dashboards & Reporting

Take advantage of powerful reporting and highly configurable dashboards that allow you to spot trends, eliminate bottlenecks, and improve the effectiveness and efficiency of IT service delivery.

Modern, Codeless Architecture

Easily configure Cherwell Service Management to support, improve, or implement new processes—no scripting or coding necessary. Cherwell’s codeless design architecture also means seamless integration with other applications and hassle-free upgrades every time.

Service Integration and Management

Service Integration and Management (SIAM) and Multi-Sourcing Service Integration (MSI) functionality is embedded within the core content of Cherwell Service Management software. Our SIAM- and MSI-based objects, dashboards, and processes help simplify multiple service provider governance and provide a single point of visibility to assess and manage the ownership and control of outsourced IT services.

Configuration Management Database (CMDB)

Cherwell provides powerful discovery and inventory capabilities to populate IT asset and configuration data into the Cherwell CMDB, enabling IT organizations to better assess the risk or impact of an infrastructure change.

SaaS or On-Premises Deployment

Deploy on-premises or via the cloud, and switch any time at no charge. SaaS customers can choose to host in Cherwell’s high-availability data center or the public cloud (Microsoft® Azure or Amazon® Web Services®.

Request a free, no hassle Cherwell demo

Start your Cherwell transformation with Meritide today!