ChangeGear Training, Implementation, and Integration Services

Meritide’s Twin Cities-based consultants are certified to implement and provide training for the SunView ChangeGear IT Service Management platform. We’ll take the time to understand your company, people, processes, and then work with you as a SunView partner to implement ChangeGear effectively and efficiently.

Take advantage of our 15+ years of ITSM experience and flexible ChangeGear service offerings

Turnkey Implementation

Don’t have the time or resources to implement ChangeGear? We can provide a turnkey ChangeGear implementation by understanding which ITIL processes are important for your organization, defining or adapting your processes into ChangeGear, and providing a tight scope of work to implement ChangeGear according to your timeline. Free consultation!

ChangeGear Training and Enablement Services

Want to get ChangeGear up and running quickly with some help from outside experts? We can provide ITIL-based ChangeGear training and enablement services – by first explaining and educating your staff on ChangeGear’s capabilities, then working side-by-side to promote deep knowledge transfer through collaborative working sessions. We’ll ensure your team is empowered to implement ChangeGear with a boost from our trained experts.

ChangeGear Version Upgrade Services

Are you currently using an older version of ChangeGear? With the new Version 7.0 just released, our team of experts can help you preserve the customizations that make ChangeGear perfect for your organization – or start with a fresh installation – to seamlessly upgrade to ChangeGear version 7.0. Upgrading from Help Desk to Service Desk, or to the new Service Manager? Give us a call today!

ChangeGear Managed Services

Meritide provides a Managed Services package to ensure your ChangeGear system runs with optimal performance, and that your IT leadership / project team understands how to take advantage of ChangeGear’s latest release capabilities. Our comprehensive services include monthly training, system health check, patch scheduling and application, and Dev/QA environment refreshes, among other benefits.

ChangeGear Integration Services

Looking to boost first call resolution, improve service levels, or achieve a greater return on the sum of your technology investments? We have deep expertise with web services APIs, including REST and SOAP, and can help you seamlessly integrate ChangeGear with other systems – such as SharePoint/Office 365, VOIP, asset management (e.g. SCCM, Big Fix), Chat, and more.

Implement ChangeGear with Meritide's Expert Consultants

Service Desk Edition

For organizations looking to use more advanced ITIL processes, we can help you unlock ChangeGear’s full potential. Our services are tailored to your needs and often include the following components while we help you implement ChangeGear — where we can work with your IT leadership, administrator(s), process managers, and help desk team as needed.

Change Manager Edition

For IT organizations that want to implement ChangeGear Change Management Edition, our experts can work with your team in a number of capacities – and in a quick timeframe – to streamline your change and release process, achieve regulatory compliance, and support DevOps, ITIL, or any business processes. We can also help you layer in the CMDB and asset discovery for a closed loop environment.

Configuration Management Database (CMDB)

Whether you want to move asset tracking from Excel spreadsheets or import / integrate with other tools, we can help ensure your CMDB is set up properly from day one. Aside from CMDB administrator training on the tool itself, we can work with your team to identify and track the right assets and CIs, ensure proper network scanning (if required), develop categories for easy maintenance and reporting, and integrate with Change Management for a closed-loop system.

Full Platform: ITSM and Beyond

For organizations that want a complete IT Service management solution beyond Incident, Problem, and Change Management – we can help you unlock ChangeGear’s power as a scalable platform. This includes custom process modules (Flex Modules) for HR, procurement, or facilities; creating a SharePoint portal for business users; advanced reporting, dashboards, metrics and KPIs with Microsoft Power BI in the cloud – to get access from anywhere, anytime.

Start your ChangeGear transformation with Meritide today!