October 18, 2016
Just about every IT service desk has experienced at least one nightmarish incident. In most cases, these disastrous support tickets aren’t the complex problems that require creative thinking to solve – those are the tasks that challenge you in a good way. No, ITSM nightmares are those incredibly simple, repetitive and boring support tickets that,...
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A good service catalog can be the lifeblood of an organization. It can gather the various apps and services users can access, create a virtual storefront where they can pick and choose what they need at any time and help IT retain control of what solutions users access while still supporting a broad move toward...
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