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Just about every IT service desk has experienced at least one nightmarish incident. In most cases, these disastrous support tickets aren’t the complex problems that require creative thinking to solve – those are the tasks that challenge you in a good way. No, ITSM nightmares are those incredibly simple, repetitive and boring support tickets that,...
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A good service catalog can be the lifeblood of an organization. It can gather the various apps and services users can access, create a virtual storefront where they can pick and choose what they need at any time and help IT retain control of what solutions users access while still supporting a broad move toward...
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Will you soon start the process of which software or vendor to choose for your ERP, website, service desk, or other major system?  If so, you may also be dreading the amount of time and energy that will be required – and the risk involved – not only for yourself, but also for your team. Many organizations...
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Competition and other business pressures on large organizations have shown that traditional management systems, quality initiatives, and incremental process improvements are no longer sufficient to improving effectiveness in most companies. Objectives of 5% to 10% improvements in all business processes each year must give way to efforts to achieve 50% or even higher improvements in...
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Automation solutions, problem management and workflow customization tools are among the exciting, business-changing ITSM features that generate a great deal of excitement around the ITSM sector. However, these advanced technologies and services are built on a foundation of solid, effective IT service desk tools that can be invaluable for organizations with rising technology needs but...
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The scale and complexity of a CMDB, with its roots in intricate and structured IT service management ideology, has left many wondering about the usefulness of a CMDB in modern IT departments. However, ideas regarding the usefulness of a CMDB tend to be based on presuppositions that are no longer accurate about what modern CMDBs,...
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IT service desk functions are being extended beyond the realm of support teams with process management functions delivered through advanced IT service desk solutions. This has the potential to be invaluable for business units facing increasingly complex operational requirements by helping to streamline and automate daily operations while becoming more dependent on technology to get...
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The rise of shadow IT presents a huge threat for IT teams, mainly because there are so many benefits to embracing shadow IT operations despite the inherent risk. When shadow IT tactics began to emerge, much of the conversation was about regaining control and coming up with a strategy to prevent logistical and security issues that came...
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POSITION HAS BEEN FILLED Job Description We are actively recruiting a CRM .NET Developer to join our team. The position is focused on CRM processes, design and development including the use of REST, SOAP, and web services. We offer an entrepreneurial, team-focused environment that would give you the flexibility to be creative in this role....
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